STACK — Support
Getting a game going
One person taps New Table and reads out the four-letter code at the top of the lobby. Everyone else types that code on the first screen and taps Join Table. Once at least two people are in, the host can deal.
Somebody's phone dropped out
Nothing is lost. The app reconnects on its own and puts that player back in the same seat with the same chips, even in the middle of a hand. If it does not come back, close the app, reopen it, and type the same table code again — the seat is remembered on the device.
Who won the pot?
The app never sees your cards, so somebody has to say who won. At showdown it asks, one pot at a time. Tap more than one player to split a pot. When somebody was all in for less than the others, the money is already separated into a main pot and side pots, and only the players entitled to each are offered.
The chips do not add up
The settle-up screen warns you if the chips on the table do not match what was bought in, rather than quietly settling a number nobody can reconcile. That usually means a re-buy was not entered. Check each player's buy-in on that screen before anyone pays up.
Still stuck?
Email r22723575@gmail.com and include the table code — it makes the problem much easier to find.